It is common knowledge that the job of a customer service … I like customer service because I like to find alternative solutions for the clients. Answer 1: I like dealing with customers even though many are irritating and irate. One has no right to demand and expect for respect, when one does not give it. Customer service representatives interact with customers on behalf of an organization. It is also the duty of the customer service officer to try and rectify the faults made at the time. However, if the customer had ever worked in a customer service job, they would know, how much the rude behavior might have hurt the customer service person. You’ve got to deal with a lot of people, some borderline crazy!! Which of the two would you rather hear at a job interview? A customer service person would learn to take everything in stride. Learn to work in stressful jobs: They also spend their time, trying to make the customers happy. The person would also have a better knowledge and understanding of all aspects of a customer service job. To help local community and actively participate in the social sector is something that attracted me to your offer. How often have one been frustrated or angered because the customer service person chose to not accept a coupon, which has expired validity date on it. You could say any of the following because they are good reasons, and most likely reasons the employer will want to hear from you. One would learn how to spend more time on finding a solution rather than wasting time fretting about the damage. You also always have the chance of overtime and, as we all know, the more you work the more money you get at the end of the month. Everyone Needs Assistance. This article here tries to discuss the reasons why yo should work in customer service industry. Many a times, a person working in a customer service have had to hear it from the customers for no reason whatsoever. Job Hunting Tips for New Graduates, 17 Interesting Habits of Exceptionally Charismatic People, Coronavirus Checklist Questions Employers Should Ask, How Coronavirus is Impacting the Recruitment Industry, How to Dress for Success as a Woman? This definitely does away with the ego of the person, who works in a customer service job. If you want to serve your customers at the highest level, you have to work at it every day. In other words, an experienced interviewer picks up even the slightest signal given by the interviewee. Whatever area of customer service you work … The exception: when customers are awesome There are situations in which darling you working in customer service … Efficiency and actual customer service don’t mix. Working in customer service is definitely no easy job. Extensive experience in Complete Recruitment Life Cycle - Sourcing, Negotiation and Delivery. You get to … Curious about what those benefits might be? Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. One would discover on how to work in a stressful environment. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. If you find yourself constantly jumping from task-to-task in your daily life, maybe you should reconsider work in customer service. Reasons Everyone Should Work in Customer Service Industry: 5. If the person has ever worked in customer service they would have experienced the shouting and rude behavior from the customers. The person who has worked in a customer service job would have to learn how to leave the ego behind. They try and make it easy for others, probably hoping that someone would help them if there was requirement for it. The superiors or... 2. One would also learn on how to listen properly to a person. 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They may also have to learn how to take insults from the customer as well as get scoldings from the boss, for no reason whatsoever. It has been seen that most of the customer service jobs, require the person to work hard, without getting much time off. It is seen that for most of the time, a customer service person is ill treated by the customers to a large extent. The hiring manager will want to know that you're comfortable working with others and have the … How it is said. 6 Reasons Why You’d Like a Career in Customer Service 1. However, I do realize that my job depends on the customers’ satisfaction and therefore I make a big … Help Desk Interview Questions and Answers: IT, Computer and Analyst. If the person has worked in customer service, at one point in time, the person would learn to appreciate the true value of friendship. Why do you want to work as a customer service representative? These signals can be divided into three groups: Whatever, the response from the customer, the customer service person have to behave respectfully. How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, Can’t Find a Job After College? The customers behave rudely with the person. Most of the people, are rude and angry, when things are not to their liking. Top 13 Reasons, “What Can you Contribute to the Company?” How to Answer. One could go on to make a lot of friends. ► Answer 2: I love dealing with customers. Why they ask this: This question is another one meant to assess your skill level and qualification for the position you’re applying for. Some individuals want to establish a career … They provide information about products and services, take orders, respond to customer … Whether... 2. Loves Writing in my Free Time on varied Topics. I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer … The chance to help. However, when it was time to apologize, very rarely have a customer ever come forward to do so with the customer service personnel. One way to find out what the employer is … ⇛ Why Do You Want To Be A Flight Attendant? 2) Teacher. At the same time, it is the duty of the customer service person to be very thorough and punctual with their job. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. But... 2. Why Do You Want To Work in Customer Service? The question ‘why would you like to work in customer service’ is among many other motivation questions asked in a job interview. So now I feel that working in customer service has definitely helped learn how to deal with different people and situations… The customer service also learn to handle pressure without getting hassled. The people who have worked customer service jobs will do well even under pressure. Even in the face of downright rudeness from customers, the customer service people have to remain calm and soft spoken. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. That is very true. Contrary to the overwhelming majority, some people actually call because they want help, have carved out time to listen, be patient, and, … This is because in customer service, you’ll generally have … How to Answer, Why Education is Important? It becomes an intrinsic quality within the customer service person, so that they go on to listen to people while they talk. The superiors or customers both keep an eye on the customer service people and how they are going about their job. You may want to consider a career as a customer service representative! Maybe you’re up for a promotion and want to show your boss exactly why customer service is important to their bottom line. 3. This is because, they know that venting out their frustration on the customer might as well cost the person their job. ► Answer 1: I like dealing with customers even though many are irritating and irate. Start by embracing the fact that customer service is difficult. What is said. The speaker shares one of his innate values when stating, ‘I get a deep sense of satisfaction helping customers.’, By speaking about your beliefs, you partly address the question, ‘Are you the sort of person we can work with?’. I don't want to work in customer service anymore. Read on for a list of reasons why you should work in customer service. Do not fret if things go haywire, while on the job. 17 Best Tips, What Can You Bring to The Company? The customer care person, learning to handle all this will also learn to handle frustration. They would know how to communicate, according to the requirement of the customers. While it might seem like they’re asking you why you want to work … I’d be proud to work … As you can see, the second answer is full of positive energy and sounds better than the first one. This is a good question to start with, as it will give them a chance to explain to you what their interests are and why they are particularly interested in working in this field. Hence, they learn the knack to deal with people. This is because the motivation level of each and every candidate is verified. I really enjoy the interaction with people and find no problem answering even the most trivial questions. According to American Express, more than two-thirds of American consumers say they are even willing to spend more with brands that provide a superior customer service. Do you like helping people and solving problems? A Customer service person always tries his best to fulfill all the requirements of the customers, so as to make them fully satisfied. Hands On Help – Being the first point of contact for customers is a huge part of any customer service career. It’s A Great Way to Increase Your Overall Job Skills. It's a given that you'll develop people skills while working in a customer … Being a customer service rep., I manage to learn most customer… In a call center, the customers can spend so much time listening to automated voices, they forget … Customer service is the backbone of any business, playing a crucial role in building a sustainable customer base and allowing companies to flourish. Why Do You Want To Be A Flight Attendant? I like customer service because I like to find alternative solutions for the clients. Whatever the conversation or rude behavior from the customer, more often than not, things are said in the heat of the moment. For this reason, it would be best if a person can choose to be polite and treat the customer care personnel or other person with kindness. A nice customer service employee leaves work feeling offended and doubtful; you, the nice introverted customer service employee, leave work feeling offended, doubtful and drained. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. 2. This might add up to the pressure that a customer service person goes through while doing the job. One major advantage to working in a customer service job, is that the person would also get training on how to speak to the customers, thus learning to communicate well. Having to work in a team, and developing better customer service teamwork is one of the fundamental keys to a consistent customer experience. At times, one can communicate non verbally as well on other occasions, one would have to speak plainly. One would discover on how to work in a stressful environment. I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer (kyc). Now, it has been seen that customers get angry at the customer service for quite often very simple things. If you want all of your customers to experience something meaningful from customer service interactions, you’ll need all of your team members to work … It gives a clear impression of a highly motivated person who provides high standards of customer service. Good customer service takes team work. ’ ve got to deal with a lot of friends of each and every candidate verified. 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